Support
When something isn’t right,
we’ll hear you.
A real human reads every email. Most replies land inside one business day. The fastest answers come from a clear description of what happened and a screenshot if you have one.
Subscription questions, scan issues, account help, account deletion requests, press inquiries. Everything goes through here.
What we can help with.
- Subscription · refunds, plan changes, cancellation, restore on a new device, family share questions.
- Your scan · if a read looks off, if the camera won’t open, if you want a re-read of a specific scan.
- Your routine · product swaps, sensitivity adjustments, conflicts you noticed.
- Your data · export requests, deletion requests, what we store and why.
- Press & partnerships · same address, just say so in the subject.
A small note.
Halo is wellness guidance, not medical advice. If something on your skin doesn’t feel right, please see a dermatologist. For severe reactions, contact your local emergency line.
See also